Shipping & Returns
Last updated: 26.07.2026
1. Shipping countries
We currently ship to:
Portugal, Spain, France, Germany and the Netherlands.
2. Processing time
Orders are prepared and dispatched within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
3. Shipping options
Portugal only — CTT Correio Registado, estimated delivery within 2 to 4 business days (€5.40).
Spain, France, Germany and the Netherlands — CTT Correio Azul Internacional, estimated delivery within 3 to 8 business days (€8.90).
Free shipping is available for orders of €120 and over.
Delivery estimates are calculated from the date of dispatch and do not include the order processing time.
Delivery times are estimates and may vary due to carrier delays, public holidays or other circumstances outside our control.
4. Returns
If you are shopping from the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
To request a return, please contact us at info@monamuah.com within the 14-day period and include:
Please do not return any items before contacting us. Return instructions and the return address will be provided by email.
5. Return conditions
Returned items must be unused, unworn, unwashed, undamaged and in their original condition, with all tags and labels attached.
For health and hygiene reasons, panties, thongs and other intimate items supplied with a hygiene seal or protective liner cannot be returned once the hygiene protection has been removed, opened or damaged, except where the item is faulty or incorrect.
We reserve the right to refuse a return or reduce the refund if the item shows signs of wear, washing, damage, perfume, stains or handling beyond what is reasonably necessary to inspect the item.
These conditions do not affect your statutory consumer rights in relation to faulty or incorrect items.
6. Return shipping costs
The customer is responsible for the cost of returning an item when exercising the right of withdrawal, unless the item is faulty, damaged or incorrect.
We strongly recommend using a tracked shipping service and keeping your proof of postage until the return and refund have been completed.
Return shipping costs are not refundable unless the item is faulty, damaged or incorrect.
7. Refunds
Once we receive the returned items, we will inspect them and notify you by email.
We will process eligible refunds without undue delay and no later than 14 days from the date on which you notify us of your decision to withdraw.
We may withhold the refund until we receive the returned items or you provide evidence that they have been sent back, whichever occurs first.
Approved refunds will be processed to the original payment method. Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.
For a partial return, the refund will cover the purchase price of the returned item or items. Initial shipping charges are non-refundable.
If you withdraw from and return the entire order, we will refund the purchase price of the returned items and the cost of the least expensive standard delivery option offered at the time of purchase.
Any additional costs resulting from your choice of a more expensive or express delivery service are non-refundable.
If the item is faulty, damaged or incorrect, MONAMUAH will cover the reasonable return shipping costs and refund any applicable original shipping charges.
8. Exchanges
Exchanges are subject to stock availability.
If you need a different size, please contact us at info@monamuah.com and include your order number and the requested size.
Unless the item is faulty or incorrect, the customer is responsible for the return shipping cost and any applicable cost of shipping the replacement item.
We will confirm the exchange instructions and applicable shipping costs by email before you return the item.
Once we receive and inspect the returned item, we will dispatch the replacement item.
If the requested item or size is unavailable, we may offer a refund instead, in accordance with the refund conditions above.
9. Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, please contact us at info@monamuah.com as soon as possible.
Please include:
MONAMUAH will cover the reasonable return shipping costs for confirmed faulty, damaged or incorrect items and will arrange an appropriate replacement, repair or refund.
This does not affect your statutory consumer rights.
1. Shipping countries
We currently ship to:
Portugal, Spain, France, Germany and the Netherlands.
2. Processing time
Orders are prepared and dispatched within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a confirmation email with your tracking details.
3. Shipping options
Portugal only — CTT Correio Registado, estimated delivery within 2 to 4 business days (€5.40).
Spain, France, Germany and the Netherlands — CTT Correio Azul Internacional, estimated delivery within 3 to 8 business days (€8.90).
Free shipping is available for orders of €120 and over.
Delivery estimates are calculated from the date of dispatch and do not include the order processing time.
Delivery times are estimates and may vary due to carrier delays, public holidays or other circumstances outside our control.
4. Returns
If you are shopping from the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
To request a return, please contact us at info@monamuah.com within the 14-day period and include:
- your order number;
- the item or items you wish to return;
- a clear statement that you wish to return the item or withdraw from the purchase.
Please do not return any items before contacting us. Return instructions and the return address will be provided by email.
5. Return conditions
Returned items must be unused, unworn, unwashed, undamaged and in their original condition, with all tags and labels attached.
For health and hygiene reasons, panties, thongs and other intimate items supplied with a hygiene seal or protective liner cannot be returned once the hygiene protection has been removed, opened or damaged, except where the item is faulty or incorrect.
We reserve the right to refuse a return or reduce the refund if the item shows signs of wear, washing, damage, perfume, stains or handling beyond what is reasonably necessary to inspect the item.
These conditions do not affect your statutory consumer rights in relation to faulty or incorrect items.
6. Return shipping costs
The customer is responsible for the cost of returning an item when exercising the right of withdrawal, unless the item is faulty, damaged or incorrect.
We strongly recommend using a tracked shipping service and keeping your proof of postage until the return and refund have been completed.
Return shipping costs are not refundable unless the item is faulty, damaged or incorrect.
7. Refunds
Once we receive the returned items, we will inspect them and notify you by email.
We will process eligible refunds without undue delay and no later than 14 days from the date on which you notify us of your decision to withdraw.
We may withhold the refund until we receive the returned items or you provide evidence that they have been sent back, whichever occurs first.
Approved refunds will be processed to the original payment method. Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.
For a partial return, the refund will cover the purchase price of the returned item or items. Initial shipping charges are non-refundable.
If you withdraw from and return the entire order, we will refund the purchase price of the returned items and the cost of the least expensive standard delivery option offered at the time of purchase.
Any additional costs resulting from your choice of a more expensive or express delivery service are non-refundable.
If the item is faulty, damaged or incorrect, MONAMUAH will cover the reasonable return shipping costs and refund any applicable original shipping charges.
8. Exchanges
Exchanges are subject to stock availability.
If you need a different size, please contact us at info@monamuah.com and include your order number and the requested size.
Unless the item is faulty or incorrect, the customer is responsible for the return shipping cost and any applicable cost of shipping the replacement item.
We will confirm the exchange instructions and applicable shipping costs by email before you return the item.
Once we receive and inspect the returned item, we will dispatch the replacement item.
If the requested item or size is unavailable, we may offer a refund instead, in accordance with the refund conditions above.
9. Faulty, damaged or incorrect items
If you receive a faulty, damaged or incorrect item, please contact us at info@monamuah.com as soon as possible.
Please include:
- your order number;
- a description of the issue;
- clear photographs of the item and the fault or incorrect product.
MONAMUAH will cover the reasonable return shipping costs for confirmed faulty, damaged or incorrect items and will arrange an appropriate replacement, repair or refund.
This does not affect your statutory consumer rights.
